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Online Banking Customers – Please Note: A “cookie” is utilized to identify the PC which you use to log-in to your Online Banking Account. If your personal security preferences prohibit this activity, you will simply be prompted to authenticate yourself by other means highlighted in the Online Banking Section of this web page. At no time will any “cookie” relay personal, identifying information over the internet or to NexBank. The “cookie” simply tells our Online Banking system whether or not the PC has been authorized to view your account information.

Consumer Complaint

NexBank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against NexBank should contact the Texas Department of Banking through one of the means indicated below.

By U.S. Mail:

Texas Department of Banking Consumer Assistance Activities
2601 N. Lamar Blvd.
Austin, Texas 78705-4294

Toll free phone number: (877) 276-5554

Email: consumer.complaints@dob.texas.gov

To file a formal complaint, please click on the link below.

File A Complaint

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